NID is updating its billing system to improve your overall service experience

A new, user-friendly customer portal will launch in January 2027, along with new account numbers. The portal will bring your account information, payments, billing history, and water‑use details together in one convenient place.

A new customer portal will serve as your hub for easier access to your account 

• View and pay bills
• Access your account from your desktop, tablet, or mobile phone
• Sign up for autopay and paperless billing
• Review your water usage
• Access multiple accounts from a single login
• Request new service or transfer your service

Public workshops will be held in January to help customers get started. Dates will be announced in December.

 

More details will be available as we near the launch. Thank you for your patience.

 

Starting December 2026

Auto Pay Shut Off  

Automatic payments set up through the District will be turned off and will need to be re-established in the new portal.

System Blackout Period: Late December through early January (dates TBD)

• No online account access
• No payments can be applied
• No transactions of any kind - Please plan accordingly
• Customer Service Representatives will be available in office and by phone but access to account data may be limited.

Online Bank Bill Pay

• In December, please discontinue any bill pay through your bank until your new account information arrives. You will need to update your banking system with your new account number in January 2027.

No Late Fees or Shut-Offs in January and February 2027

Your New Account Number and Customer ID

• Look for your new account number and customer ID on your January bill.

 

Need assistance? Our customer service team is here to help with any questions or concerns. Feel free to email us at customerservice@nidwater.com or call 530-273-6185, Monday – Friday 9 am – 4 pm.